Ordering, Payment & Shipping Policy

We want your online experience to be enjoyable, simple and successful. Please review our policies and procedures. If all of your questions are not answered here, please feel free to Contact Us by phone or email.

Payment Options
Most credit and debit card orders are acceptable. Payment can also be made by check.

Order Process
Orders will be processed and shipped within 24 business hours. Please note: we do not ship orders on Saturday, Sunday, or national holidays. Any order placed on a Saturday, Sunday or a national holiday will be shipped on the next business day.

Shipping & Handling
Orders are shipped on the same business day. Mail or Fax orders are shipped once payment is received. The shipping & handling fee is $5.95, which will be added to your order.

Priority Order
Priority order will be shipped within 24 business hours via Priority Mail to anywhere within the USA. A $9.95 for shipping & handling fee will be added to your order total.

Back Orders
In the unlikely event that any items in your order are unavailable for immediate delivery, we will notify you and then ship your order immediately as soon as it becomes available.

Return Policy
We offer a 60-day money back guarantee. If you are not completely satisfied, for whatever reason, return the product to us within 60 days of purchase for a complete refund less shipping fees. Please ship any unused portions of the products with their original containers, plus your name and order number, to IDD Inc., P.O. Box 2232, Garnet Valley, PA 19060-2232. If you have any questions or comments about our returns policy, please email us at CustomerService@FlameEz.com, or call us on 866.687.0331.